4Errors and inaccuracies
Found a typo, a mistake or a questionable wording in the type descriptions: tell us where exactly. We will fix it, and the revision date at the top of the page will change.
Contact
One address for every question: purchases, data, errors, suggestions. We usually reply within one or two working days.
Revised September 2, 2026, version 1.0
The seller's details are not filled in yet. The document is in force as written; the details card will appear once they are filled in.
1Where to write
The support address is in the card above and in the details at the bottom of the page. There is deliberately no contact form: email is more reliable, you keep a copy and the thread.
2Payment questions
To resolve a purchase issue quickly, write from the email you used at payment and include:
- the payment date and the amount
- the management code from the access email, if it arrived
- what exactly happened: no email, a section did not open, the report was not delivered
3Data and deletion
Requests to delete a result or your data are also handled by email. What is stored and how is described in the Privacy Policy; attach the result link to a deletion request.
5What we do not do by email
We do not interpret results by email and do not run consultations: the result page and the paid report exist for that. We also cannot recover a result link by name or email: we know neither, the link is stored only by you.